At FlyBlue Travels® , we aim to provide clear and transparent information to help you with your travel bookings. Below are answers to some commonly asked questions about our services.
1. General Questions
1.1 What services does FlyBlue Travels® offer?
We provide flight bookings, hotel reservations, vacation packages, car rentals, and other travel-related services worldwide.
1.2 How do I book a flight on your website?
You can book a flight by entering your travel details (destination, dates, passengers) in the search bar, selecting a preferred flight, and completing payment through our secure checkout.
1.3 Can I make a booking for someone else?
Yes, you can book a flight or travel service for someone else. However, the traveler must carry valid identification matching the name on the ticket.
1.4 Do you offer travel insurance?
We do not sell travel insurance directly, but we recommend purchasing it separately for added protection.
2. Payment & Pricing
2.1 What payment methods do you accept?
We accept credit/debit cards (Visa, MasterCard, Amex), PayPal, bank transfers, and other secure payment methods depending on your location.
2.2 Is my payment information secure?
Yes, we use SSL encryption and PCI-DSS-compliant payment gateways to ensure the security of your transactions.
2.3 Will I be charged extra fees?
No hidden fees! All charges are shown upfront during booking. However, additional fees may apply for baggage, seat selection, or changes imposed by the airline.
2.4 How do I get a receipt for my booking?
A receipt and confirmation email will be sent to your registered email immediately after a successful booking.
3. Flight Bookings & Modifications
3.1 How do I check my flight status?
You can check your flight status by visiting the airline’s website and entering your PNR (Booking Reference Number).
3.2 Can I modify or change my flight details after booking?
Changes depend on the airline’s policy. Some airlines allow changes for a fee, while others do not. Please contact us for assistance.
3.3 Can I cancel my flight? Will I get a refund?
Cancellation and refund eligibility depend on the airline’s fare rules. Refundable tickets may be eligible for a full or partial refund, while non-refundable tickets are not eligible for refunds.
3.4 What happens if my flight is canceled by the airline?
If the airline cancels your flight, you may be eligible for a refund or rebooking based on their policy. We will assist you in arranging an alternative flight if possible.
4. Baggage & Travel Requirements
4.1 How much baggage am I allowed?
Baggage allowances vary by airline and ticket type. Please check the airline’s website or your booking confirmation for details.
4.2 Can I bring additional baggage?
Yes, you can purchase extra baggage directly from the airline. Excess baggage fees will apply.
4.3 What documents do I need to travel?
You need a valid passport, visa (if required), and any necessary travel permits for your destination. Always check entry requirements before booking.
4.4 Do I need a visa for my destination?
Visa requirements depend on your nationality and the country you are visiting. Please check with the respective embassy or immigration department before traveling.
5. Refunds & Cancellations
5.1 How do I request a refund?
To request a refund, contact our support team with your booking reference number. Refund eligibility depends on the airline’s cancellation policy.
5.2 How long does it take to receive my refund?
Refund processing time varies between 7-30 business days, depending on the airline and payment provider.
5.3 Can I get a refund if I miss my flight?
No-shows are typically not eligible for refunds. However, some airlines may allow you to rebook for a fee.
5.4 What is your cancellation policy?
Our Cancellation & Refund Policy follows airline and service provider terms. Check our detailed Cancellation & Refund Policy for more information.
6. Customer Support & Contact Information
6.1 How do I contact FlyBlue Travels® ?
📧 Email: support@flybluetravels.com
📞 Phone: +92 XXX-XXXXXXX
📍 Live Chat: Available on our website
6.2 What are your support hours?
Our customer support team is available 24/7 to assist you with your queries.
6.3 Can I speak directly with an agent?
Yes, you can contact our support team via phone or live chat for real-time assistance.
7. Google & Bing Ads Compliance
7.1 Are your services compliant with Google & Bing Ads policies?
Yes, we strictly adhere to Google and Bing Ads policies, ensuring:
✔ Transparent pricing with no hidden fees
✔ Clear refund and cancellation policies
✔ Secure payment processing
✔ No misleading claims about fares, services, or availability
7.2 Why do you display a disclaimer on your website?
As per Google & Bing Ads guidelines, we provide a clear disclaimer to inform users that we act as a third-party travel agency and do not own or operate airlines directly.
7.3 Can I trust your flight availability and pricing?
Yes, we provide real-time pricing and availability from airlines. However, prices and availability may change until booking is confirmed.
8. Special Services & Requests
8.1 Can I request a wheelchair or special assistance?
Yes, special assistance requests can be made at the time of booking or at least 48 hours before departure.
8.2 Do you offer group travel bookings?
Yes, we provide discounts and customized packages for group bookings. Contact us for details.
8.3 Can I book a multi-city trip?
Yes, our platform allows multi-city bookings. Select “Multi-City” during your search.
8.4 Do you offer corporate travel services?
Yes, we offer corporate travel solutions. Reach out to our corporate travel team for customized plans.
9. Updates to This FAQ
We may update this FAQ page from time to time. Any changes will be posted here with a revised “Last Updated” date.
For further questions, feel free to reach out! 😊
